Frequently Asked Questions

Getting Started

What is an eSIM?

An eSIM is a digital SIM that lets compatible devices activate mobile data without a physical SIM card.

eSIM Compatibility

How do I know if my phone supports eSIM?

Check your phone model and carrier lock status before purchase. A full compatibility checker can be added after the public catalog is live.

Installation

When will I receive my eSIM?

After successful payment and fulfillment, the eSIM delivery workflow can send secure activation details.

Payments & Refunds

Can I get a refund?

Refund eligibility depends on delivery, activation, and the published refund policy. Final rules should be approved by the client.

Troubleshooting

Why is my QR code not working?

Check device compatibility, internet connection, and whether the eSIM has already been installed on another device.